You can find the answers to most common questions here. If you still need help, scroll to the bottom of the page for the contact form.
How do I track my order?
Once your order is dispatched you will receive a tracking number via email. You can then track your item here: https://www.royalmail.com/track-your-item#/ More info can be found on our delivery page.
It's been a really long time. Is my parcel lost?
We ask you to wait up to 3 weeks if yours is an international order (outside of the U.K.) but if it has been longer than this, or you are worried for any reason in particular, just contact us using the form below.
What size are the posters and how can I frame them?
All printed posters are A1 in size (33.1 x 23.4 inches / 841 x 594 mm). Depending on whether you order the ‘rolled’ or the ‘folded’ version, your poster may or may not arrive folded to A4 (11.7 x 8.3 inches / 297 x 210 mm) for easy shipping. If you’d like to frame your poster, you can take it to a local framer or purchase a suitable frame online.
Are the posters laminated?
No they’re not, but they are printed on glossy paper, so they do appear shiny.
How are the posters packed?
Depending on whether you order the ‘rolled’ or the ‘folded’ version, your poster will either arrive folded to A4 (11.7 x 8.3 inches / 297 x 210 mm) or rolled in a cardboard mailing-tube. For more information, see our delivery page.
How much is shipping and what countries do you ship to?
We ship to every country in the world. Shipping costs vary depending on where you are in the world, and what version of the poster you buy. For more information, see our delivery page.
Will I get charged customs fees?
It is possible (though unlikely) that you will be charged an Import Tax on your order if you are ordering from us outside of the UK or EU. This is a charge that is levied by your country's Government and as such you are responsible for paying it. For further information on Import Duty, refer to your local Customs Authority website, or contact us if you have any concerns.
How long does shipping take?
A full breakdown of shipping times can be found on our delivery page. Items often arrive quicker than the stated times, but occasionally they take longer.
Can I get my shipment faster?
We already ship posters using the fastest services available to us. However, if you’d like to receive your poster quicker we’d suggest purchasing it from Amazon, as we hold stock in Amazon warehouses around the world.